New Years resolutions have never really been my thing. My track record for follow through on “resolutions” like going to the gym three days a week, only eating dessert after one meal a day (HA!), and cutting corn syrup from my diet (Oreos don’t have corn syrup, right?) has been measly to say the least.
But this year, in the midst of the sadness and terror leading up to the end of 2015, I made it my goal to focus on being mindful about the gratitude that I feel for all the little moments that make up my life. Thankful for the gift of friendship and family and the opportunities that are presented in times of chaos and joy. Thankful for the love of an itty bitty pitty pup named Mayhem, for the beauty of snow-covered mountains, and honing in on how my positive outlook, hell sometimes my negative outlook, affects those around me.
That said, in the spirit of gratitude, I would like to share an anecdote that touches on the hilarity of the hospitality industry at high volume time periods. Though this story serves as a prime example of teamwork and support, I left each day with a renewed sense of hope for humanity, appreciation for those of us who work hard to support the ones we love, and a the joy in a large glass of wine when I finally made it home at night.
Note, this anecdote was submitted to resort leaders so please forgive the nature in which the story is told as some content has been removed.
“Many teams preach about the importance of teamwork and good communication but in my experience, not many teams epitomize the concept of teamwork in quite the way that the staff at our property does. Over the last five days, a flu bug decimated our housekeeping department, knocking out two or three people each day, last weekend. With the resort receiving 40″ of snow last week, the hotel’s occupancy jumped to 100% for the upcoming weekend. Being short-staffed combined with 40” of fresh powder meant that the property started Friday, Saturday, and Sunday behind and played catch-up in the maintenance and housekeeping departments until late in the evening—in some cases as late as 8:00pm.
Though everyone on our team was working under a huge amount of stress, each member of the staff made it known to each other that they had each other’s backs. From maintenance technicians vacuuming rooms and making beds, to house-people and kitchen stewards running linens and water bottles to rooms, to front desk agents organizing a chaotic valet circle and showering our guests with our infamous guest service to ease the displeasure expressed at rooms not being ready on time, it was truly amazing to watch the love and support melt away the stress and bring laughter and efficiency to an otherwise extremely unpleasant and chaotic situation. Instead of grumblings about working late and tears caused by exhaustion, laughter, high-fives, and thank you’s rung through the hallways.
Since that weekend, I have heard time and time again how apparent it is how much our team cares about each other’s well-being. I can honestly say that our staff has opened my eyes to the concept of friends who become family and I could not be more proud to part of such an amazing group of people.”
Thanks again to all parties involved. I am oh so lucky to know each and every you and I can only hope that my future endeavors are highlighted with anecdotes and memories like the ones we have made over the last few years.